Options on the KLCOSY site include PayPal, Credit Card, and T/T Payment.
We also accept payment to our accounts: PayPal, T/T Payment. After the payment is made, deliver the following details to us via email, so we can confirm it and start preparing your order.
Payment Questions
Can I pay in other currencies besides USD?
We accept the U.S. Dollar, British Pound, Australian Dollar, Canadian Dollar, Euro, Swiss Franc, Hong Kong Dollar, Indian Rupee, Russian Ruble, Brazilian Real, Danish Krone, Swedish Krona, Norwegian Krone, Mexican Peso, and Czech Koruna.
Why is there a PayPal fee of 3.4% plus $0.30 in the total amount?
This 3.4% plus $0.3 fee is charged by PayPal.
What is your exchange rate for converting USD to RMB?
We refer to the current exchange rate.
How does the customs clearance process work?Customs policies vary by country. If you don’t know what your local customs policy is, contact your sales manager for assistance.
What is the maximum amount I can pay by credit card? Are there any limits?
The range for credit card payments is $0.1 to $2,000. For more information, please check with your bank.
I keep getting an error message when I enter my credit card information that says, “This transaction failed due to a busy bank system. Please return to the merchant's website and try again later.” What should I do?
Please check with your credit card provider or bank. If this still happens, please contact our customer service team.
If I pay by T/T (bank transfer), do I have to pay additional bank fees?
KLCOSY will not charge you any bank transfer fees. However, banks do charge bank-to-bank transfer fees.
Suppose you are paying for an order of $600. The bank will charge a $50 transfer fee, so you will have to submit a total of $650. If you submit only $600, then the payment we receive will be only $550. In this case, we will not be able to send your entire order.
As far as we know, if you do an overseas bank transfer, there are three types of processing fees involved.
1) Your local bank fees.
2) Overseas bank fees (if the money is not transferred directly from your bank to our bank, the customer should be responsible for this inter-bank transfer fee.).
3) Our local bank fees (we can pay you HK$60 for transfers over US$800, otherwise you will need to add this fee to us.) .
Refunds
1. Refund time
Beginning with the date of your refund request, we will do our best to reach an agreement with you within 7 weekdays in order to initiate the refund process.
After the refund has been initiated, the time it takes for it to process will depend on the payment method you select:
| Payment Method | Duration |
| Paypal | Immediately after Processing |
| T/T | 2-3 Weekdays |
| Credit Card | 25 Weekdays |
We thank you for your patience as you await your refund. If you need further information after the refund has been initiated, please contact your issuing bank.
2. Refund Notes
To ensure your refund is processed speedily and properly, please follow the below guidelines.
(1) Please make sure you complete the package return as required.
(2) Please provide the tracking number after shipment.
(3) Refunds will be made within 3 days of receipt, as we need time to check or repair.
Please feel free to contact us if you have any questions.
3. Why is the refund less than I expected?
Please go to the order details page on our website to find out if you have requested a full or partial refund.
Please note that the following fees are not refundable.
(1) Currency conversion fees charged by your credit card issuer.
(2) Credit card transaction fees.
(3) Floating exchange rates.
Please contact your card issuer for more information.
